Effective Date: October 06, 2025
Last Updated: October 06, 2025

1. Introduction

Premananda.co.in (“we,” “our,” “us,” or “Premananda”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or engage with our astrology-based services and products, including Rudraksh, gemstones, spiritual consultations, and related items (collectively referred to as “Products and Services”).

By using our website or providing your personal information, you consent to the terms of this Privacy Policy and agree to our practices as described below.

2. Information We Collect

We collect information from you when you visit our site, place an order, or interact with us in any form. The types of information we collect include:

a. Personal Information:

• Full Name

• Email Address

• Contact Number

• Billing and Shipping Address

• Date, time, and details of astrology consultations

• Birth details (for astrology readings: date, time, and place of birth)

• Payment details (processed securely through PhonePe)

b. Non-Personal Information:

• Browser type and version

• IP address

• Device identifiers

• Operating system

• Site usage analytics (through Google Analytics, Meta Pixel, and other marketing tools)

c. Cookies and Tracking Technologies:
We use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze visitor behavior. You can disable cookies via your browser settings, though some features may not function optimally.

3. How We Use Your Information

Your personal information is used solely for legitimate business and service purposes, including:

• Processing and fulfilling your orders

• Managing consultations and astrology sessions

• Personalizing your experience and recommendations

• Providing customer support and updates

• Sending transactional emails and promotional communications

• Conducting analytics to improve our website, services, and user experience

• Displaying relevant ads on Google, Meta (Facebook, Instagram), and other marketing platforms

We do not sell, rent, or trade your personal data under any circumstances.

4. How We Share Your Information

We may share your data with trusted third parties strictly for service delivery:

a. Payment Partner:
Transactions are processed securely through PhonePe, ensuring your payment details remain encrypted and confidential.

b. Delivery Partner:
We use Delhivery for logistics and fulfillment. Your contact and address details are shared only for delivery purposes.

c. Marketing & Analytics Partners:
We use Google Analytics and Meta Business Tools (Facebook & Instagram) for advertising and performance measurement. These partners may use cookies or tracking pixels to serve personalized ads.

d. Legal & Regulatory Disclosures:
We may disclose information when required by law, court order, or government authority to comply with legal obligations.

5. Data Storage & Security

We implement robust administrative, technical, and physical safeguards to secure your personal data. This includes SSL encryption, secure payment processing via PhonePe, and limited employee access.

While we take all reasonable precautions, no data transmission over the internet is completely secure. You use our website and services at your own risk.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Astrology consultation details and order information may be securely archived for recordkeeping and service quality improvements.

7. Your Rights

As a user, you have the right to:

• Access and review your stored data

• Request correction or deletion of personal information

• Withdraw consent for marketing communications

• Request clarification regarding data handling

To exercise these rights, email us at ask@premananda.co.in or call +91-9953897508.

8. Marketing Communications

By providing your contact details, you agree to receive promotional offers, updates, and event notifications from Premananda. You can unsubscribe anytime through email or by contacting us directly.

9. Third-Party Links

Our website may include links to external sites, including spiritual resources or affiliates. We are not responsible for their content, privacy practices, or data usage policies. Please review their policies before interacting with them.

10. Children’s Privacy

Premananda.co.in does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us for immediate deletion.

11. Updates to This Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in law, technology, or business practices. Updated versions will be published on this page with a new effective date.

12. Contact Information

For any privacy-related questions, grievances, or data requests, please contact:

Premananda
Email: ask@premananda.co.in
Phone: +91-9953897508
Address: New Delhi, India